- #Quick help remote control for mac how to#
- #Quick help remote control for mac install#
- #Quick help remote control for mac full#
- #Quick help remote control for mac windows 10#
#Quick help remote control for mac full#
For the purposes of this how-to guide, choose Take full control and click Continue. At your end, Quick Assist presents two options: “Take full control” and “View screen.” The latter option lets you see their PC’s screen without controlling it. Under “Get assistance,” they enter the 6-digit security code you gave them and click the Share screen button.Ħ.
#Quick help remote control for mac windows 10#
The person who needs your help with their PC launches Quick Assist on their Windows 10 computer. IDGĪ 6-digit security code is generated for the person you are supporting to enter on their PC.ĥ. Give this code (by email, chat, text or voice call) to the person whose PC you need to connect to.
Quick Assist generates a 6-digit security code. To help another Windows 10 user remotely, launch the Quick Assist app and click “Assist another person.”Ĥ.
Under “Give assistance” toward the bottom of the screen, click the Assist another person button. Click the Start button, and you'll find that it's listed under the Windows Accessories folder, or you can type Quick Assist into the Windows Search box next to the Start menu.Ģ. Make the connectionĪssuming that you’ll be the person who controls the other person’s PC over the internet:ġ. This shouldn’t matter unless you’re trying to fix an audio issue with the other PC. Quick Assist won’t stream sound from the remote PC. If you and the other person can hold a video chat session with good image and sound quality (especially at your end), then Quick Assist will probably work well.ĥ. Quick Assist works best if each Windows 10 PC has fast and reliable internet access. (This can be an Office 365 or Microsoft 365 account or a free email account with Outlook or Hotmail.) If you don’t have one, the Quick Assist tool will let you sign up for free.Ĥ. If you’re the one who will provide assistance to the other person’s PC, you must have a user account with a Microsoft service. The person who needs assistance with their Windows 10 PC must be sitting in front of it - at least initially, in order to grant permission for Quick Assist to connect their PC to the computer controlled by the person who will help them.ģ.
#Quick help remote control for mac install#
Go to Settings > Update & Security > Windows Update and download and install the update.Ģ. If either of the PCs doesn’t have Quick Assist, you’ll have to update that PC to the latest version of Windows 10. If the Quick Assist app launches on both machines, you’re good to go. (That update came out in 2016, so it’s unlikely that either PC would be using an earlier version.) To make sure, type Quick Assist into the Windows Search box next to the Start menu on your PC, and have the person at the other computer do the same. Both computers need to be running Windows 10 version 1607 or later.
#Quick help remote control for mac how to#
So if you need to provide tech help for a co-worker, family member or anyone else and you can’t do so in person (sound familiar?), here’s how to quickly get their Windows 10 PC connected to yours through Quick Assist. That also makes this app a great teaching tool: The person remote-controlling the PC can demonstrate to the other person how to use an application or perform a particular task. Under Quick Assist, users at both PCs see the desktop of the PC being controlled. In this way, the person controlling the remote PC can diagnose or fix a problem with it - for example, by running an anti-malware program or uninstalling a troublesome hardware driver. A little-known app that comes with Windows 10, Quick Assist is a remote-access tool that connects two PCs over the internet so that a person at one PC can remotely control the other.
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